What is GOING ON!?!?

Recently there has been a number of alarming events that have occurred around our country. Emergency services are not being provided in the manner that one would expect. We teach our children very early on that in an emergency you call 911 and the good guys will come to the rescue. Every 911 service provider from the call centers, to firemen, to police officers, and the EMTs are needed. ALL could be considered almost super heroes. Their roles are to serve, protect, rescue, and save and yet in the span of two weeks I have read articles about EMTs NOT providing services (leading to unnecessary death) and firemen NOT putting out fires (leading to a family loosing EVERYTHING and the cruel death of the family pets). When you can not expect the good guys to do it right who can you depend on?....I worry....